1. Who we are and what these Terms cover
These Terms and Conditions ("Terms") govern your access to and use of Landr — a web and mobile platform that helps activity operators manage bookings, customers, products, scheduling and related communications (the "Service"). The Service is provided by monkeytower internet agency, a sole proprietorship owned by Olaf Klein, Ellernstr. 87, 45326 Essen, Germany, VAT ID DE222219928 ("Landr", "we", "us"). You can reach us at ok@monkeytower.net.
By creating an account, accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you use the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.
2. The Service and who uses it
Landr is a business tool used by two kinds of people:
- Operators — businesses and their staff who use Landr to run their operation (managing products, availability, bookings, customer records, invoicing and email communications).
- Guests — the end customers who book an Operator's services, typically through the Operator's booking widget, links or the mobile app.
Landr provides the software platform. The Operator remains responsible for the services it actually delivers to its Guests, for its prices, cancellation and refund policies, and for its own legal obligations toward its Guests.
3. Accounts and eligibility
You must provide accurate account information and keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You must be at least 18 years old and have the legal capacity to enter into a contract to register as an Operator. Notify us promptly at ok@monkeytower.net if you suspect unauthorised use of your account.
4. Operator responsibilities and customer data
When an Operator uploads, enters or otherwise processes personal data about its Guests through the Service, the Operator acts as the data controller and Landr acts as a data processor on the Operator's behalf, in accordance with our Privacy Policy and any applicable data processing agreement. The Operator is responsible for having a valid legal basis to collect and process its Guests' data and for providing its Guests with appropriate privacy information.
Operators must not use the Service to send unlawful, deceptive or unsolicited bulk communications, and must comply with all applicable laws when contacting Guests (including marketing and anti-spam rules).
5. Acceptable use
You agree not to: (a) use the Service for any unlawful, infringing, fraudulent or harmful purpose; (b) attempt to gain unauthorised access to the Service, other accounts, or our systems; (c) interfere with or disrupt the integrity or performance of the Service; (d) reverse engineer or copy the Service except as permitted by law; (e) upload malicious code; or (f) use the Service to violate the rights of any third party. We may suspend or limit access to protect the Service, our users or third parties.
6. Third-party services and connected accounts
The Service integrates with third-party services that you may choose to connect, including email sending through your own Google / Gmail account, and payment and accounting providers. When you connect such an account, you authorise Landr to access and use it only as needed to provide the features you have enabled — for example, sending booking emails from your connected mailbox. Your use of those third-party services is also subject to their own terms and privacy policies. You can disconnect a connected account at any time from your settings; doing so may disable the related features. Our handling of data obtained from Google APIs is described in our Privacy Policy.
7. Plans, fees and billing
Some features are offered under free or paid plans. Where fees apply, the applicable prices, billing cycle and payment terms are those shown to you at the point of purchase or in your plan settings. Unless stated otherwise or required by law, fees are non-refundable for the period already started. We may change plan pricing prospectively with reasonable prior notice.
8. Intellectual property
The Service, including its software, design, text and trademarks, is owned by Landr or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. You retain all rights in the content and data you submit ("Your Content") and grant us a licence to host, process and transmit Your Content solely to operate and provide the Service.
9. Availability, disclaimers and warranties
We work to keep the Service available and reliable, but it is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free or that it will meet every requirement. Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited, including the statutory rights of consumers.
10. Limitation of liability
To the extent permitted by law, Landr is liable without limitation for damage caused intentionally or by gross negligence, and for injury to life, body or health. For damage caused by slight negligence, we are liable only for breach of a material contractual obligation (an obligation whose fulfilment is essential to the proper performance of the contract and on which you may reasonably rely), and such liability is limited to the foreseeable, typical damage. Any further liability is excluded. We are not liable for indirect or consequential loss, loss of profits, or loss of data to the extent such exclusion is permitted by law.
11. Indemnity
You agree to indemnify and hold Landr harmless from third-party claims arising out of your unlawful use of the Service, your breach of these Terms, or your processing of Guest or other personal data in violation of applicable law, to the extent permitted by applicable law.
12. Suspension and termination
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Service or its users. On termination, your right to use the Service ends. We will make your data available for export, or delete it, in accordance with our Privacy Policy and applicable law.
13. Changes to the Service and to these Terms
We may modify the Service and these Terms from time to time. If we make material changes, we will provide reasonable notice (for example by email or in-app). Changes take effect on the date stated in the notice. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.
14. Governing law and jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of the country where a consumer resides remain unaffected. To the extent permitted by law, the place of jurisdiction is Essen, Germany.
15. Contact
Questions about these Terms? Contact us at ok@monkeytower.net — monkeytower internet agency, Olaf Klein, Ellernstr. 87, 45326 Essen, Germany.